Bettertap™
Contact Us
We're here to help.
Chat, email or call. Real people, here to help.
Get in Touch
Three ways to reach us.
Live Chat
Chat with a real specialist.
Start typing and a specialist jumps in. Online 7 days a week, 8am–8pm EST.
- Real people, no bots
- Help with setup, filters, orders & more
Get the most from your BetterTap.
Setup, filter changes, app tips — our specialists know every detail. Send a message and we'll point you to exactly what you need.
Send us a message
Help Center
Common questions.
Find quick answers to the most common questions.
Frequently asked questions.
Prefer to browse? Here are the most common questions.
BetterTap reduces lead, chlorine, microplastics, hormones and other contaminants. The system is NSF/ANSI 42, 53, 401, and 55 Class B certified.
No. Unlike reverse osmosis, our MAZE filtration keeps the calcium, magnesium and potassium your body needs — it reduces what's harmful and keeps what's healthy.
A technician professionally installs BetterTap in about 90 minutes, including a quick site survey and a connection to your water line — no DIY plumbing on your part.
About every 6 months. Under normal household use the MAZE cartridge lasts roughly six months, and a fresh one arrives right when it's due.
Yes. BetterTap comes with a 3-year warranty, extendable for as long as you keep your membership active — so you can buy with total confidence.
On all orders. 3-Year Warranty
We've got you covered. Expert Support
Real people. Real help. Secure Checkout
Your information is safe.