Bettertap™Frequently Asked Questions
Everything you want to know.
Ask in your own words below, or browse the full list of answers underneath.
Water quality & filtration
What BetterTap does to your water.
BetterTap's MAZE filtration reduces a range of contaminants — including lead, chlorine, microplastics, hormones and mercury. It's certified by NSF/ANSI 42, 53, 401, and 55 Class B.
No. Unlike reverse osmosis, MAZE keeps the healthy minerals — calcium, magnesium and potassium — so your water tastes clean and does your body good.
Yes. BetterTap is independently tested and certified by NSF/ANSI 42, 53, 401, and 55 Class B — so the claims are verified, not just marketing.
One BetterTap replaces bottled-water cases, pitcher filters, coolers and kettles — cleaner water on tap, far less plastic and cost.
Yes. BetterTap performs in both soft and hard-water homes and helps cut down the limescale buildup that hard water leaves behind.
No — naturally occurring fluoride stays in your water. MAZE targets harmful contaminants while leaving the beneficial elements in place.
No. Because MAZE clarifies without stripping minerals, your water keeps its natural pH and TDS — including calcium, magnesium and potassium.
Installation & everyday use
Getting it in and using it.
A technician professionally installs BetterTap in about 90 minutes. It includes a quick site survey and a connection to your water line — no DIY plumbing required.
No — installation is handled by a trained technician. Expert setup keeps everything running correctly and keeps your warranty valid.
Yes. Our technicians are equipped to work with stone surfaces like granite, quartz and marble as well as wood, laminate and Corian.
BetterTap sits within reach of your water mains — usually beside the sink or dishwasher — and needs a power outlet nearby. Your existing plumbing stays untouched.
Pick a date when you order, or our team will call to find a time that suits you. The technician delivers, connects and sets up BetterTap in one visit.
In the rare case your home isn't a fit, the technician takes the unit back and your payment is refunded in full — no obligation.
Yes. Place your order whenever you like and our team will arrange installation for a date that works once you're ready. Get in touch to coordinate.
Plenty for any household — BetterTap pours chilled and boiling water on demand, so you're never waiting for the next glass or pot.
Yes — filtered hot and cold water on demand, from icy cold to boiling.
Dial in exactly what you need — from chilled and refreshing through room temperature to a rolling boil — so every drink and recipe gets the right temperature.
It's a compact countertop unit on the scale of a small appliance — about 11 inches wide and roughly 14 inches deep and tall — so it tucks neatly beside the sink.
Yes, BetterTap supports a Sabbath mode.
Absolutely — with your landlord's okay. Installation needs only a small hole through the countertop to route the connection below.
Yes. When you have a softener, our technician simply ties BetterTap into the line ahead of it so everything runs smoothly.
Very little — BetterTap sips power, drawing less than a typical electric kettle or single-serve coffee maker over a day.
Yes. A built-in child lock guards the hot-water dispense, and your technician will walk you through it at install.
Yes — the drip tray lifts away so taller pitchers, bottles and pots fit easily under the spout.
About the footprint of a kettle or coffee machine — and since it replaces several appliances, most kitchens end up with more room, not less.
Maintenance
Keeping it at its best.
The MAZE filter is recommended for replacement every 6 months. You can put it on an annual subscription so a fresh filter arrives automatically — no guessing. See our step-by-step guide.
The UV lamp is replaced about every 12 months. It provides microbial water treatment (NSF 55), keeping your water fresh between pours. See the UV lamp guide.
Take BetterTap with you. Just reach out to our team and we'll help arrange setup at your new place. Contact us when you're ready.
A technician disconnects the unit from your water line and seals the connection cleanly, keeping any marks on your countertop to a minimum.
Just let us know during your final month and we'll book a free collection. A technician disconnects and removes the unit for you. Reach out to set it up.
Collection is typically arranged within a week or so on a weekday, and we'll confirm a time window in advance so you know when to expect us.
Buying, payment & warranty
Pricing and peace of mind.
You can pay in full, choose monthly installments, or lease BetterTap. See the Shop page for current pricing and the plan that fits you best.
BetterTap comes with a 3-year warranty, extendable to 5 years for full peace of mind. See our warranty policy.
Official BetterTap units are built for the U.S. (110V) and come with U.S. warranty and service. Grey-market imports are often 220V and aren't covered or serviced here — buy official to be protected.
Yes — try BetterTap risk-free with our 30-day satisfaction guarantee. If it isn't right for you, just let us know and we'll make it right. See our returns policy.
No surprises. Your plan covers what you'd expect, and you can reach us anytime if a question comes up — just get in touch.
We've got you. On a lease plan, technical help and in-home repairs or replacement are handled for you — just let us know and we'll send someone out.
It depends on your plan: buy it outright and it's yours, or choose the lease and we retain ownership while covering servicing and sending replacement filters and lamps on schedule.
No. Once any introductory offer ends, your rate stays fixed for the length of your minimum term — what you sign up for is what you pay.
Normal everyday wear is fine and fully covered. Damage beyond that may need to be put right before a refund is issued — see our returns policy for the details.
Yes. Active customers in good standing can refer as many friends as they like and earn a reward for each one who joins. Ask our team for your referral link.
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